If you are a buys parent and would like to receive 3 great, matching and responsive candidates, Matching service is for you. No stress, we do all the work for you. We reserve a pool of the best candidates for our Matching Service host families
With the membership (self match), you can find your au pair yourself. You can chat unlimited with the different candidates, except for the ones reserved for Premium users.

• Self match: Yes, you can cancel your membership at any time. 
It will remain active until the end of the current billing period, and you will continue to have access to your profile and chats until then.
• The Matching Service can also be cancelled if you no longer need assistance for any reason, but it’s a successfee: We commit to finding your au pair and will share several rounds of candidates until we do.
• The Aftercare Package remains active for the full duration of your au pair’s stay with your family.

For more detailed information about our refund policy, please click here.

Au pairs in New Zealand are not entitled to publicly funded healthcare through the New Zealand health system. While the Accident Compensation Corporation (ACC) scheme covers costs related to accidental injuries for everyone in the country, it does not cover illness or pre-existing conditions. Comprehensive private health insurance is therefore required and should be arranged before arrival. Host families often contribute to or cover the insurance cost as part of the au pair arrangement.

Monthly basic expenses include
1. Au pair’s pocket money: $1140 p/m
2. Food and accommodation: provided by host

As the au pair does not receive a high pocket money, it’s kind to help a bit with small extra. 
This is optional, but can help to find a great match as well
• Travel allowance: $75 p/m
• Phone plan: $30 p/m
• Gym membership: $55 p/m
• Museum card or cinema card: $40 p/m

Or other benefits to help your au pair feel more comfortable and welcome during their stay.

The aftercare, contract and visa support package at $137 per month has thesame price as the self match Membership: it’s recommended to keep it running throughout your au pair term to avoid stress and allow your au pair access to the au pair community and support.

It’s optional, but Nina.care is an au pair Agency, meaning we cover not just the search of your au pair, but we are there for you during rematch, registration, visa and contract questions.
Arrange your au pair without missing anything and continue the $137 per month membership during the term.

New Zealand has no legal requirement specifying who must pay for the au pair’s travel costs. Given the long distances involved for most au pairs, we strongly encourage host families to contribute to the cost of flights, a 50% contribution is a commonly appreciated arrangement. Some families choose to cover the full ticket, which is a generous and welcome gesture. At the same time, a shared financial commitment can help both parties feel equally invested in the experience. Travel cost agreements should be discussed and confirmed clearly before the placement begins.

The pocket money is paid directly by the host family to the au pair.

Once the au pair arrives in the host country, it is important that they open a local bank account so the monthly payments can be transferred easily. For candidates from the EU, it is often not necessary to open a local bank account.

There is always a small risk that a match does not work out as expected. To reduce this risk, our after care package includes an alignment meeting between the host family and the au pair before the start of the placement. During this meeting, important topics such as the start date, pocket money, vacation days, weekly schedule, and expectations are discussed to make sure everyone is on the same page.

If the match still does not work out, there is a transition period of 2–4 weeks during which both the host family and the au pair can look for a new match or decide on the next steps.

When Premium Matching Service families have an actie “Aftercare package” at moment of rematch, we will find them a new candidate without extra costs.