Nina.care B.V. (“Nina.care”, “we”, “our”, “us”) operates the website www.nina.care and related mobile applications (the “Platform”).
We are registered at:
Herengracht 255, 1016 BJ Amsterdam, The Netherlands.
We act as the data controller for personal data processed through our Platform, unless otherwise stated.
Our appointed Data Protection Officer is Jasmijn Kok.
📧 jasmijnkok@nina.care
We collect and process personal data you provide directly to us, that is generated through your use of the Platform, or that is shared with us by trusted partners.
Categories include:
We process personal data only where we have a lawful basis under applicable law.
Purposes include:
To register and manage your account.
To enable communication between Hosts and Childcarers.
To process payments and provide services.
To send service-related communications (such as confirmations, intake invitations, account updates, or mandatory notifications). These are essential for the use of our Platform and cannot be opted out of, except where notification preferences can be adjusted within the app.
To send newsletters or promotional content (only where legally permitted and with your prior consent).
To analyze usage and improve our services.
To comply with legal obligations (e.g., tax, immigration, record-keeping).
To use your Profile (including photos and reviews) for promotional purposes, where you have provided consent.
Legal bases under GDPR include:
Contract performance (Article 6(1)(b))
Legal obligation (Article 6(1)(c))
Legitimate interests (Article 6(1)(f))
Consent (Article 6(1)(a)) for newsletters, cookies, sensitive data, and promotional use of Profiles.
Where Nina.care acts as a recognized sponsor (“erkend referent”) for au pair exchanges under Dutch law, we are legally required to retain personal data and documents for at least five (5) years. This includes contracts, placement files, and correspondence required for compliance with the Immigration and Naturalisation Service (IND).
We make decisions based on automated processing. Our Platform may provide candidate suggestions through search filters and algorithms, but the final choice always rests with Users.
We retain personal data only as long as necessary for the purposes described, unless longer retention is legally required.
We may share personal data with carefully selected third parties where this is necessary for providing our services, supporting business operations, or meeting legal obligations. Categories of third parties include:
We do not sell personal data. Where data is shared, we require third parties to apply appropriate technical and organizational measures to protect your personal data. Where legally required, we establish data processing agreements.
We use functional, analytical, and tracking cookies. These help the Platform operate, remember preferences, and show tailored content and advertising.
On first visit, we request your consent for tracking cookies. You can withdraw consent at any time through your browser settings. For details, see our [Cookie Policy].
Depending on your jurisdiction, you may have the following rights:
You can submit a request via info@nina.care.
We may ask for proof of identity (e.g., copy of ID with photo, MRZ, and ID number blacked out).
We will respond within 30 days (GDPR/UK/LGPD) or 45 days (CCPA).
For EU/EEA residents, you may lodge a complaint with your local supervisory authority. Our lead authority is the Autoriteit Persoonsgegevens (Netherlands).
As an international company, we may transfer your data outside the EU/EEA, including to:
Where transfers occur:
We take appropriate technical and organizational measures to protect data, including:
If you suspect misuse or a breach, please contact us at info@nina.care.
Intake and selection interviews may be recorded for quality assurance and training.
We comply with the UK GDPR. UK users have the same rights as EU users and may complain to the Information Commissioner’s Office (ICO).
California residents have the rights listed in Section 10. To exercise them, email info@nina.care with “CCPA Request” in the subject line. You may designate an authorized agent.
Brazilian users have all rights under LGPD. For complaints, you may contact the Brazilian ANPD (National Data Protection Authority).
Canadian users may contact the Office of the Privacy Commissioner of Canada if unsatisfied with our response.
Australian users may contact the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response.
When registering, Users must agree to this Privacy Policy and our Terms & Conditions. Consent records (date and time) are stored in our system.
Users, including Au Pairs, Babysitters, Senior Companions and Hosts, may choose to make their Profile publicly available by using the sharing feature.
When a User chooses to share their Profile, selected Profile information, such as their first name, profile photo, location, experience, preferences and other information they have chosen to include in their public Profile, may become publicly accessible on the internet. Public Profiles may also be indexed by search engines such as Google and may therefore appear in search results.
Publishing a Profile is optional and only takes place when the User actively chooses to share their Profile. Users can stop sharing their Profile at any time through the Platform. After a Profile is made private or deleted, it may take some time for search engines to remove previously indexed pages from their search results.
Nina.care does not permit public Profile information to be collected or used for the development or training of artificial intelligence models. We take reasonable technical measures to communicate and enforce this restriction, including blocking known AI-training crawlers where possible. These measures do not prevent search engines from indexing public Profiles or AI-powered search services from displaying or linking to them.
Because public Profiles are accessible on the open internet, we cannot guarantee that all third parties or automated systems will respect these restrictions. If a User makes their Profile private or deletes it, Nina.care will remove the public Profile from the Platform and, where reasonably possible, request its removal from relevant search indexes. Nina.care cannot remove copies that were independently collected or stored by third parties before the Profile was made private or deleted.
We may update this Privacy Policy from time to time. Users will be notified before changes take effect. Continued use of the Platform constitutes acceptance.
For questions, please contact:
📧 info@nina.care
📞 +31 6 30229413
📍 Herengracht 255, 1016 BJ Amsterdam, The Netherlands
