• The Matching Service can also be cancelled if you no longer need assistance for any reason, but it’s a successfee: We commit to finding your au pair and will share several rounds of candidates until we do.
• The Aftercare Package remains active for the full duration of your au pair’s stay with your family.

For more detailed information about our refund policy, please click here.

Health insurance is the responsibility of the aupair, however hosts can offer to (partially) cover this cost as a bonus. Cost differ per country and per company.

We recommend working with for example Dr Walter: they have a “Young backpack, Au pair travel insurance” including dental, with good price/ quality balance.

“Monthly basic expenses include
1. Au pair’s pocket money: £360
2. Food and accommodation: provided by host

As the au pair does not receive a high pocket money, it’s kind to help a bit with small extra. 
This is optional, but can help to find a great match as well
• Travel allowance: £60 p/m
• Phone plan: £25 p/m
• Gym membership: £40 p/m
• Museum card or cinema card: £30 p/m

Or other benefits to help your au pair feel more comfortable and welcome during their stay.”

The aftercare, contract and visa support package at £350 is optional, but Nina.care is an au pair Agency, meaning we cover not just the search of your au pair, but we are there for you during rematch, registration, visa and contract questions.
Arrange your au pair without missing anything with the £68 per month membership during the term.

We recommend host families to pay 50% of the flight

There is no legal rule in the UK about who must pay for the au pair’s flight ticket. However, as the cultural exchange is a win-win and the pocket money is not high, it’s kind to help the young candidate with 50%.
Some host families cover the full ticket, which is very nice. We as agency do favour some commitment and investment from the aupair as well.

The pocket money is paid directly by the host family to the au pair.

Once the au pair arrives in the host country, it is important that they open a local bank account so the monthly payments can be transferred easily.

There is always a small risk that a match does not work out as expected. To reduce this risk, our after care package includes an alignment meeting between the host family and the au pair before the start of the placement. During this meeting, important topics such as the start date, pocket money, vacation days, weekly schedule, and expectations are discussed to make sure everyone is on the same page.

If the match still does not work out, there is a transition period of 2–4 weeks during which both the host family and the au pair can look for a new match or decide on the next steps.

When Premium Matching Service families have an actie “Aftercare package” at moment of rematch, we will find them a new candidate without extra costs.