If you are a busy parent and would like to receive 3 great, matching, and responsive candidates, the matching service is for you. No stress, we do all the work for you. We reserve a pool of the best candidates for our Matching Service host families.

With the membership (self-match), you can find your au pair on your own. You can chat with unlimited candidates, except those reserved for Premium users.

• Self-match: Yes, you can cancel your membership at any time. 
It will remain active until the end of the current billing period, and you will continue to have access to your profile and chats until then.
• The Matching Service can also be canceled if you no longer need assistance for any reason, but it’s a success: We commit to finding your au pair and will share several rounds of candidates until we do.
• The Aftercare Package remains active for the full duration of your au pair’s stay with your family.

For more detailed information about our refund policy, please click here.

In Switzerland, health insurance is mandatory and is generally the responsibility of the host family. The host family must ensure that the au pair is properly insured in accordance with Swiss regulations.

The insurance must provide adequate medical coverage during the entire au pair stay. Depending on the canton and the au pair’s nationality, registration procedures and insurance requirements may vary slightly.

We recommend working with providers such as Dr. Walter, who offers a “Young Backpack / Au Pair Travel Insurance” package that includes dental coverage and a good price–quality balance.

Monthly basic expenses include

1. Au pair’s pocket money: +- Fr. 650 p/m
2. Food and accommodation: provided by the host

As the au pair does not receive a high pocket money, it’s kind to help a bit with a small extra. 
This is optional, but can help to find a great match as well

• Travel allowance: Fr. 125 p/m
• Phone plan: Fr. 40 p/m
• Gym membership: Fr. 40 p/m
• Museum card or cinema card: Fr. 30 p/m

Or other benefits to help your au pair feel more comfortable and welcome during their stay.”

The aftercare, contract, and visa support package at €68 per month is priced the same as the self-match Membership; it’s recommended to keep it running throughout your au pair term to avoid stress and to allow your au pair access to the au pair community and support.

It’s optional, but Nina.care is an au pair Agency, meaning we cover not just the search for your au pair, but we are there for you during rematch, registration, visa, and contract questions.

Arrange your au pair without missing anything, and continue the € 68-per-month membership for the term.

There is no nationwide legal rule in Switzerland regarding who must pay for the au pair’s arrival and departure flights, although local canton regulations or agency agreements may differ.

We recommend that host families contribute to the travel costs, for example, by covering 50% of the flight ticket. As the au pair exchange is a mutual cultural experience and the pocket money is limited, this support is often greatly appreciated.

Some host families choose to cover the full cost of the flight ticket, which is, of course, very generous. At the same time, we believe it is positive for the au pair to also contribute personally to the experience and investment.

The pocket money is paid directly by the host family to the au pair.

Once the au pair arrives in the host country, it is important that they open a local bank account so the monthly payments can be transferred easily. For candidates from the EU, it is often not necessary to open a local bank account.

There is always a small risk that a match does not work out as expected. To reduce this risk, our after-care package includes an alignment meeting between the host family and the au pair before the placement begins. During this meeting, important topics such as the start date, pocket money, vacation days, weekly schedule, and expectations are discussed to make sure everyone is on the same page.

If the match still does not work out, there is a 2–4-week transition period during which both the host family and the au pair can look for a new match or decide on next steps.

When Premium Matching Service families have an active “Aftercare package” at the time of rematch, we will find them a new candidate at no extra cost.