Already with an agency? Switch to Nina.care and get €500 discount with code SWITCH500 ✨

Register
× Close

Call us for any questions, we love to help 💜

+31 85 400 5252 (monday / friday, 9.00 / 17.30 hours)

In case of emergency:

  • 🚨24/7 chat support: Answers for host or chat au apair
  • 📱If in danger, call the emergency services (call 112)
  • ☎️ Call our 24/7 SOS-line +31854005353 (only Nina-members)

The chat really is very smart, and.. fast!



Want more information, need help, or feeling concerned? Find all contact options and important guidelines here

Regular contact between host families and au pairs about questions and concerns

Reach your Personal Agent on office hours (Monday to Friday, 09:00–17:30):

For emergencies, more information, general questions, or concerns, You can contact us 24/7 via the regular Nina.care phone number:
+31 85 400 5252

 

Already have a Nina Care agent?
Please contact them directly via the Nina App.

I have a question outside office hours! How can I get the fastest response?

Ask Nina, our AI chat agent, for the fastest answer.
It’s the quickest way to get expert advice!

Yes, it’s AI – not a human – but the chatbot is powered by our full database of information and frequently asked questions.

💬 Chat support: for host families
💬 Chat support: for au pairs

FYI: For emergencies, we’re available 24/7 by phone:
+31 85 400 5353 (for Nina participants only)

Contact in urgent situations such as safety concerns, serious conflicts, or loss of accommodation.

Emergency number – available 24/7

For au pairs, host families, and babysitters with an active placement or contract via Nina.care.
Please use this number only in urgent or life-threatening situations, such as safety concerns, serious conflicts, or loss of accommodation.

📞 +31 85 400 5353

In immediate danger: Call 112

 

Contact emergency services in case of immediate danger or a criminal offence: 112

When should you call the police?

Always call 112 in case of immediate danger or a criminal offence, such as:

  • Physical violence or threats

  • Sexual harassment or inappropriate behavior

  • Situations where you or someone else is in direct danger

  • Unlawful withholding of your passport

  • Being denied access to your place of residence

You do not need to call us first — your safety always comes first.
Call us at the emergency number +31 85 400 5353 as soon as the situation allows.

Contact with an independent confidential advisor at the Foundation Au Pair and Family

Non-urgent questions or concerns?

You can also contact the independent confidential advisor (Esmee Smiet) at the Foundation Au Pair and Family via:
📧 Email: foundation@nina.care

Help

💌 Send us a form and we will help you!

  • This field is for validation purposes and should be left unchanged.
Nina.care


An au pair plays with her host child outside.

Frequently asked questions

How do I pay my babysitter?

You pay the nanny by using our app. At the end of the day, your babysitter sends the hours he/she worked, then you check them and if you agree, it will be automatically debited from your account. Nice and easy!

What does it cost to hire a nanny?

It depends on which country you live in. Check our service fee on our page about babysitters.

Help! I need a babysitter asap! What do I do?

Breathe! Submit an urgent request at our babysitters page.

Can I cancel my booking?

It can always happen that you are feeling sick, or that you no longer need a babysitter for other reasons. Then cancel your request by deleting it. So easy!

How old do babysitters have to be to register at Nina.care?

The minimum age to register is 16 years old.

More information on our help pages
By Boei